Refund and Cancel Policy

Eldercare Refund and Cancel Policy

Scenario Cancellation Policy Refund Policy
Customer cancels prior to service delivery Prior to service delivery, customer may request for cancellation by calling our Call center .No Cancellation charges will apply. If the payment has been collected prior to service delivery, 100 percent fund will be made to the respective payment instrument used by the customer .If payment is yet to be collected there is no refund.
Elders care cancellation/rescheduling prior to service delivery If the customer disagrees on the rescheduling then request for cancellation is confirmed. If payment has been collected, 100 percent refund will be made to the respective payment instrument used by the customer.
Customer Cancels after the service delivery has commenced At the customer request Eldercare will cancel the order and stop the service delivery. If payment has been collected 100 percent refund will be made to the respective payment instrument used by the customer.


Customer Cancel the Service of Elders Care

Scenario Cancellation Policy Refund Policy
Customer is disatisfied with the service Not applicable If payment is yet to be collected there is no refund
Incorrect Billing Not applicable If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.

*Also if cancellation is done within 48 hours of purchase & service is not started yet, then full refund
*If cancellation within first 5 days & service is not started yet, then 75 % refund
*If cancellation within 7 days & service is not started yet, then 50 % refund
*Later no refund


Mode of Refund

Scenario Cancellation Policy Refund Policy
Credit Card /Debit Card/Net Banking Refund will be processed at the same account used at the time of payment. 7-10 business days.
Cash at the time of Sercvice Bank transfer to the bank account specified by the customer 7-10 business days.