Eldercare Refund and Cancel Policy

Scenario	Cancellation Policy	Refund Policy
Customer cancels prior to service delivery	Prior to service delivery, customer may request for cancellation by calling our Call center .No Cancellation charges will apply.	If the payment has been collected prior to service delivery, 100 percent fund will be made to the respective payment instrument used by the customer .If payment is yet to be collected there is no refund.
Elders care cancellation/rescheduling prior to service delivery	If the customer disagrees on the rescheduling then request for cancellation is confirmed.	If payment has been collected, 100 percent refund will be made to the respective payment instrument used by the customer.
Customer Cancels after the service delivery has commenced	At the customer request Eldercare will cancel the order and stop the service delivery.	If payment has been collected 100 percent refund will be made to the respective payment instrument used by the customer.

Customer Cancel the Service of Elders Care

Scenario	Cancellation Policy	Refund Policy
Customer is disatisfied with the service	Not applicable	If payment is yet to be collected there is no refund
Incorrect Billing	Not applicable	If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.

*Also if cancellation is done within 48 hours of purchase & service is not started yet, then full refund
*If cancellation within first 5 days & service is not started yet, then 75 % refund
*If cancellation within 7 days & service is not started yet, then 50 % refund
*Later no refund

Mode of Refund

Scenario	Cancellation Policy	Refund Policy
Credit Card /Debit Card/Net Banking	Refund will be processed at the same account used at the time of payment.	7-10 business days.
Cash at the time of Sercvice	Bank transfer to the bank account specified by the customer	7-10 business days.